AI Safety

Airgentic has implemented a range of technical and procedural safeguards to ensure its AI-powered customer service operates in a secure, transparent, and responsible manner. These include:

• Jailbreak detection: Identifies and blocks prompt injection and adversarial input attempts to maintain the integrity of AI responses.

• Content moderation: Filters out inappropriate content, including hate speech, sexual material, threats, and violent language, to ensure professional and safe interactions.

• Mental health and safety monitoring: Detects language patterns indicating self-harm or other mental health risks and triggers appropriate escalation procedures.

• Security controls: Includes rate limiting, input validation, and other protections to prevent resource exhaustion and denial-of-service attacks.

• Human escalation triggers: Automatically flags sensitive issues such as legal concerns or billing disputes for review or intervention by a human agent.

• Answer completeness tracking: Monitors whether each AI response fully, partially, or insufficiently addresses the user's query, enabling quality assurance and iterative improvement.

• Transparency and explainability: Clearly indicates the sources and basis for AI-generated responses to help users understand how answers were formed.

• User feedback integration: Allows users to report issues or provide feedback on responses, which is used to retrain or refine the system.

• Customer sentiment tracking: Assesses the tone of interactions to identify dissatisfaction or distress, supporting proactive service adjustments.

• Audit logging: Maintains detailed records of interactions for accountability, investigation, and continuous system improvement.

These measures are designed to ensure that Airgentic’s AI operates within a framework of accountability, user safety, and service reliability.