News
Airgentic news and insights
Product updates, customer stories, and practical notes on deploying specialist AI agents.
Land Services SA reduces contact centre load with a specialist AI team
Since implementing Airgentic, Land Services SA has achieved a 15–20% reduction in contact centre load, while giving customers faster access to the information they need, around the clock.
Australian Institute of Management goes live with Airgentic
The Australian Institute of Management is live with Airgentic — the first organisation to launch our new integrated AI customer service and site search.
Guiding users when there are hundreds of possible answers
When a broad question returns hundreds of catalogue matches, Airgentic’s Search Guide leads an iterative discovery process and links through to live filtered site search.
Save search results like a shopping cart
Users can now save Airgentic search results as they browse, then review or email a shortlist when they are ready — useful for course comparison and expert discovery.
Precise answers to vague student questions
Complex student questions mix goals, exclusions, locations and study modes. Airgentic keeps the open goal in semantic search, then enforces validated filters against your real catalogue.
The difference between a bounce and enrolment
When a prospective student asks a vague course question, a wall of keyword results often ends the journey. A short conversation can turn that into a shortlist they act on.
Airgentic featured by Elastic as a customer success story
Elastic has published an Airgentic customer success story. We built on Elasticsearch from day one so organisations can move from a question to a real outcome.
Why Universities Should Treat AI Conversations as a Source of Market Research
Higher education institutions invest significant time and budget into understanding what prospective students want. Surveys, campaign analysis, enquiry…
Why time-aware search matters for AI customer service
One small detail can make or break an AI agent’s answer.
Why Spatial Intelligence May Be the Next Leap for AI Customer Service
Are language models the best way to represent everything humans understand. The answer may be no, and new technology is beginning to show why. Marble from…
Airgentic wins Business & Industry category at the 2026 ACT iAwards
Airgentic is proud to share that we have won the Business & Industry category at the 2026 ACT iAwards.
AI works well when your content does too
Many executives are talking about AI solutions.
How education providers can capture more leads by creating a better value exchange
Capturing leads on a website is not just about asking visitors to leave their contact details. It is about giving them a clear reason to do so.
Port Augusta City Council launches new AI experience with Airgentic
Port Augusta City Council has launched a new AI experience with Airgentic, helping residents, ratepayers, businesses, visitors, and families find trusted…
Airgentic named finalist in two categories at the 2026 ACT iAwards
Airgentic is proud to share that we have been selected as a finalist in the 2026 ACT iAwards in two categories: Business & Industry and Start-Up.
Search behaviour may not be changing as much as we think
Search behaviour may not be changing as much as we think. What may be changing is what occupies the most valuable space on the results page.
Airgentic presents at the Kelledy Jones CEO Forum
Airgentic was grateful to be invited to present at the Kelledy Jones CEO Forum in the Adelaide Hills.
City of Whyalla launches Airgentic to support more accessible digital services
We are pleased to share that the City of Whyalla has launched Airgentic on its website, giving residents a smarter, faster and more natural way to access…
Airgentic releases major update to site search
Site search has quietly become one of the most important digital experiences an organisation can offer.People often arrive at a website with a specific goal in…
Starlight Children’s Foundation launches new conversational AI experience for SuperSteps
Starlight Children’s Foundation Australia has launched a new conversational AI experience with Airgentic, this time supporting SuperSteps, Starlight’s…
Introducing Airgentic Conversational Intelligence
For many organisations, website AI conversations are still measured like a support channel. Teams look at conversation volume, resolution rates, and…
Introducing Phone-Based AI Customer Support with Airgentic
What if your customers could simply pick up the phone and get instant, accurate answers—no waiting, no hold music, no friction?
What Do Real AI Customer Service Results Look Like?
AI in customer service is often discussed in theory—but what does it actually deliver in practice?
What happens when you combine Airgentic with SharePoint?
For many organisations, SharePoint already holds the answers.
Introducing Segment-Aware AI: Personalised Conversations from the First Interaction
What if your website AI agent could understand who it’s helping before the conversation even begins?
Secure Intranet Answers with Airgentic
When staff have a question, they are not looking for a folder. They are looking for a clear and reliable answer.
Intrim Group Launches AI Sales Agent with Airgentic
Airgentic is pleased to announce a new customer launch with Intrim Group, introducing an AI sales agent designed to support customers as they explore products…
Institute of Health & Management Launches AI Agents to Guide Prospective Students
The Institute of Health & Management (IHM) has launched two Airgentic AI agents designed to help prospective students move from uncertainty to action, while…
From Answers to Actions: Enabling Real Time Transactions with AI Agents
Most AI experiences on websites today focus on answering questions. They retrieve information from knowledge bases, respond to common enquiries, and guide…
Turning Passive Browsing into Conversations
Most websites include a chat icon in the bottom corner of the page. While it provides a clear pathway to support, it is also easy for visitors to overlook…
Starlight Children’s Foundation Australia Selects Airgentic for Conversational AI
Airgentic is proud to announce that Starlight Children’s Foundation Australia has selected Airgentic as its partner for conversational AI.
Airgentic Launches Help Centre
Airgentic has launched a new public Help Centre, making its full suite of how to guides available to everyone.
Introducing the AI Prompt Review Assistant
Airgentic has released a new capability designed to help teams continuously improve the performance of their AI customer service agents. The AI Prompt Review…
Introducing Human Handoff
Airgentic has released a major new capability designed to strengthen the collaboration between AI and human teams. Human Handoff allows organisations to…
Making AI Customer Service Transparent With Full Trace Logging
AI-powered customer service only works if people trust it.
Flinders Ranges Council Goes Live With Airgentic Voice AI Customer Service
Voice is becoming an essential channel for public service — and it needs to be both accessible and trustworthy.
Tiny Prompt Tweaks, Massive Outcomes
In AI customer service platforms, the quality of the administrative experience often determines the quality of the outcomes. While much of the attention tends…
British Columbia Institute of Technology just levelled up AI customer service with Airgentic
We are delighted to share that the British Columbia Institute of Technology (BCIT) has partnered with Airgentic to bring agentic AI customer-service to its…
Doubling down on UX
Over the years we’ve invested heavily beneath the surface — advancing our agentic framework, refining the human-override layer, improving our AI vision for…
AI Visibility Monitor Launched!
Organic traffic is falling because customers are getting answers directly from AI. If your pages are not being cited inside those AI responses, your audience…
A New Way to Stop AI From Sending Your Customers to Competitors
AI is already deciding which businesses get discovered — and which ones get skipped.
Building conversational interfaces the right way
Conversational interfaces are powerful, but they are not always the best choice. At Airgentic we start every design with a simple question: what is the…
Track every agent interaction with Google Tag Manager
We have released a new integration that makes it simple to measure how your AI assistants perform, without building bespoke tracking solutions. Airgentic…
AI-powered crawl trap prevention & Document categorisation
We continue to make Airgentic implementations lighter than air for our customers. In this release we have added two AI-automated capabilities that reduce…
Airgentic Introduces Natural Voice Mode for Human-Like Customer Support
We are excited to share one of our biggest milestones yet. Airgentic voice mode is now live, bringing natural spoken interaction directly into our customer…
Claude Opus 4.5 Signals a New Era for Agentic AI in Customer Service
Anthropic’s newly released Claude Opus 4.5 has reached a remarkable milestone. It is now solving Anthropic’s own internal take home engineering test faster and…
Airgentic joins the WordPress Marketplace
We are pleased to share that Airgentic has been officially accepted into the WordPress.org Marketplace. This milestone supports our ongoing commitment to make…
What Emerging Self Monitoring in AI Could Mean for the Future of Customer Service
A question that once sounded philosophical is now becoming practical. Can an AI notice its own thoughts. New research from Anthropic suggests the answer may be…
Hutt City Council Launches Awa, a New AI Agent for Rubbish and Recycling Support
Hutt City Council in New Zealand has launched Awa, a new Airgentic powered AI agent designed to help residents get quick and accurate answers to common rubbish…
Airgentic Launches Plugin for Storyblok to Bring Conversational AI into Headless Content
We are pleased to announce the release of the Airgentic plugin for Storyblok, giving developers and content teams a simple way to bring conversational AI into…