When institutions look across thousands of AI-driven conversations, meaningful patterns begin to emerge. Teams can identify which concerns are growing, where interest is shifting, how demand differs across regions or student groups, and where website content may not be giving prospective students the confidence to take the next step.

Conversational Intelligence helps organisations turn large volumes of AI-driven customer conversations into structured, actionable insight automatically. Each night, the system analyses conversation data so that by the next morning, teams can see what has changed, what matters most, and where action may be needed.

At Airgentic, we’re expanding how organisations deliver support by introducing phone-based AI customer service as part of our agentic platform.

Just three weeks after launch, Intrim’s Airgentic-powered experience is already showing what’s possible when conversational AI is implemented with the right foundations.

Today, we are launching the Airgentic SharePoint web part. It brings fast, accurate answers directly into SharePoint. Staff can simply ask a question and receive a clear, grounded response based on your organisation’s own content.

At Airgentic, we’ve introduced a new personalisation engine that enables organisations to deliver more contextually relevant, segment-aware conversational experiences—automatically.

Airgentic now supports secure intranet deployments, enabling organisations to bring fast, trusted AI-powered answers into their internal environments. This allows teams to access critical knowledge quickly while maintaining strict access controls through existing identity systems.

Airgentic is pleased to announce a new customer launch with Intrim Group, introducing an AI sales agent designed to support customers as they explore products and plan projects.

The Institute of Health & Management (IHM) has launched two Airgentic AI agents designed to help prospective students move from uncertainty to action, while reducing friction in the enrolment journey. For many students exploring higher education, the first challenge is not applying for a course. It is understanding what to study in the first place. Uncertainty at this stage often leads to hesitation, confusion, or visitors leaving the website without taking the next step.

Most AI experiences on websites today focus on answering questions. They retrieve information from knowledge bases, respond to common enquiries, and guide visitors to the right content. While this can be helpful, the interaction often stops at the moment a customer actually needs something done. The AI can explain the process, but the customer still needs to complete the task elsewhere.

Most websites include a chat icon in the bottom corner of the page. While it provides a clear pathway to support, it is also easy for visitors to overlook. Even when people notice it, many choose not to click. This does not necessarily mean they do not have questions. In many cases, visitors would happily ask for help if the opportunity appeared exactly where their attention already is.

Airgentic is proud to announce that Starlight Children’s Foundation Australia has selected Airgentic as its partner for conversational AI. The first experience to launch is for Super Swim, Starlight’s national fundraising event, available at: https://superswim.org.au

Airgentic has launched a new public Help Centre, making its full suite of how to guides available to everyone. The Help Centre includes more than 40 guides that explain how to configure, operate, and optimise Airgentic for high quality AI powered customer service. These resources cover the entire journey, from initial setup through to ongoing refinement and best practice.

Airgentic has released a new capability designed to help teams continuously improve the performance of their AI customer service agents. The AI Prompt Review Assistant automatically analyses every prompt change and provides guidance before updates are applied.

Airgentic has released a major new capability designed to strengthen the collaboration between AI and human teams. Human Handoff allows organisations to seamlessly bring a human representative into an AI conversation at exactly the right moment.

At Airgentic, we believe AI should never feel like a black box — especially in customer-facing environments where accuracy, accountability, and governance matter. That’s why we’ve just shipped full trace logging across the Airgentic platform.

Flinders Ranges Council in South Australia is now live with Airgentic voice-based AI customer service, giving residents a natural, hands-free way to get help simply by speaking.

In AI customer service platforms, the quality of the administrative experience often determines the quality of the outcomes. While much of the attention tends to focus on model capability or data sources, the day-to-day process of refining prompts plays a critical role in how well AI agents perform in real situations.

We are delighted to share that the British Columbia Institute of Technology (BCIT) has partnered with Airgentic to bring agentic AI customer-service to its community. BCIT — a leading polytechnic institution serving students, staff, faculty and external stakeholders across British Columbia — now has a faster, more accurate way for people to find the information they need, any time of day. BCIT selected Airgentic for our fully agentic AI platform and, most importantly, the ac

Over the years we’ve invested heavily beneath the surface — advancing our agentic framework, refining the human-override layer, improving our AI vision for more accurate answers, and building a native voice mode so conversations feel effortless. Those foundations matter, but adoption comes when interaction is frictionless. People only come back to a digital service that’s easy, predictable, and pleasant to use — and that only happens by learning from real customers in the wil