Airgentic is proud to share that we have been selected as a finalist in the 2026 ACT iAwards in two categories: Business & Industry and Start-Up.

Search behaviour may not be changing as much as we think. What may be changing is what occupies the most valuable space on the results page.

Airgentic was grateful to be invited to present at the Kelledy Jones CEO Forum in the Adelaide Hills.

Airgentic recently added a feature that helps agents find information within the right time frame. It may sound simple, but it is an often overlooked requirement for effective AI customer service.

We are pleased to share that the City of Whyalla has launched Airgentic on its website, giving residents a smarter, faster and more natural way to access council support online.

Teams can now create rich faceted search experiences using metadata, URL structure, dates, numbers, categories, hierarchies and other structured information. They can also configure different search journeys for different content types, such as courses, people, news, policies or services.

When institutions look across thousands of AI-driven conversations, meaningful patterns begin to emerge. Teams can identify which concerns are growing, where interest is shifting, how demand differs across regions or student groups, and where website content may not be giving prospective students the confidence to take the next step.

Conversational Intelligence helps organisations turn large volumes of AI-driven customer conversations into structured, actionable insight automatically. Each night, the system analyses conversation data so that by the next morning, teams can see what has changed, what matters most, and where action may be needed.

At Airgentic, we’re expanding how organisations deliver support by introducing phone-based AI customer service as part of our agentic platform.

Just three weeks after launch, Intrim’s Airgentic-powered experience is already showing what’s possible when conversational AI is implemented with the right foundations.

Today, we are launching the Airgentic SharePoint web part. It brings fast, accurate answers directly into SharePoint. Staff can simply ask a question and receive a clear, grounded response based on your organisation’s own content.

At Airgentic, we’ve introduced a new personalisation engine that enables organisations to deliver more contextually relevant, segment-aware conversational experiences—automatically.

Airgentic now supports secure intranet deployments, enabling organisations to bring fast, trusted AI-powered answers into their internal environments. This allows teams to access critical knowledge quickly while maintaining strict access controls through existing identity systems.

Airgentic is pleased to announce a new customer launch with Intrim Group, introducing an AI sales agent designed to support customers as they explore products and plan projects.

The Institute of Health & Management (IHM) has launched two Airgentic AI agents designed to help prospective students move from uncertainty to action, while reducing friction in the enrolment journey. For many students exploring higher education, the first challenge is not applying for a course. It is understanding what to study in the first place. Uncertainty at this stage often leads to hesitation, confusion, or visitors leaving the website without taking the next step.

Most AI experiences on websites today focus on answering questions. They retrieve information from knowledge bases, respond to common enquiries, and guide visitors to the right content. While this can be helpful, the interaction often stops at the moment a customer actually needs something done. The AI can explain the process, but the customer still needs to complete the task elsewhere.

Most websites include a chat icon in the bottom corner of the page. While it provides a clear pathway to support, it is also easy for visitors to overlook. Even when people notice it, many choose not to click. This does not necessarily mean they do not have questions. In many cases, visitors would happily ask for help if the opportunity appeared exactly where their attention already is.

Airgentic is proud to announce that Starlight Children’s Foundation Australia has selected Airgentic as its partner for conversational AI. The first experience to launch is for Super Swim, Starlight’s national fundraising event, available at: https://superswim.org.au

Airgentic has launched a new public Help Centre, making its full suite of how to guides available to everyone. The Help Centre includes more than 40 guides that explain how to configure, operate, and optimise Airgentic for high quality AI powered customer service. These resources cover the entire journey, from initial setup through to ongoing refinement and best practice.

Airgentic has released a new capability designed to help teams continuously improve the performance of their AI customer service agents. The AI Prompt Review Assistant automatically analyses every prompt change and provides guidance before updates are applied.