Flinders Ranges Council in South Australia is now live with Airgentic voice-based AI customer service, giving residents a natural, hands-free way to get help simply by speaking.

At Airgentic, we believe AI should never feel like a black box — especially in customer-facing environments where accuracy, accountability, and governance matter. That’s why we’ve just shipped full trace logging across the Airgentic platform.

We are delighted to share that the British Columbia Institute of Technology (BCIT)  has partnered with Airgentic to bring agentic AI customer-service to its community. BCIT — a leading polytechnic institution serving students, staff, faculty and external stakeholders across British Columbia — now has a faster, more accurate way for people to find the information they need, any time of day. BCIT selected Airgentic for our fully agentic AI platform and, most importantly, the ac

Over the years we’ve invested heavily beneath the surface — advancing our agentic framework, refining the human-override layer, improving our AI vision for more accurate answers, and building a native voice mode so conversations feel effortless. Those foundations matter, but adoption comes when interaction is frictionless. People only come back to a digital service that’s easy, predictable, and pleasant to use — and that only happens by learning from real customers in the wil

Organic traffic is falling because customers are getting answers directly from AI. If your pages are not being cited inside those AI responses, your audience is being handed to competitors before they ever reach your site. Today we’re launching Airgentic’s AI Visibility Dashboard, a scoreboard for answer engines. It helps teams answer the new questions that matter:  Are we being cited at all, and how often?  Are we in the top 3 citations, or buried?  Which competitors are win

AI is already deciding which businesses get discovered — and which ones get skipped. When someone asks ChatGPT, Perplexity, or Google’s AI Overview a question about your industry, those systems don’t guess. They pull answers from the content they trust most. And if your website doesn’t clearly answer the questions customers are asking, AI will happily recommend a competitor that does. That means potential customers can end up on a rival’s website before they ever know your bu

Conversational interfaces are powerful, but they are not always the best choice. At Airgentic we start every design with a simple question: what is the easiest, fastest and most reliable way for a user to achieve their goal? In some cases the answer is not a chat-style agent. Here are three situations where a conversational UI is likely to be the wrong tool: The task requires a long, rapid-fire sequence of questions. Forms or guided multi-step pages are faster to complete and

We have released a new integration that makes it simple to measure how your AI assistants perform, without building bespoke tracking solutions. Airgentic already provides deep conversational insights such as answer completeness, customer sentiment, product mentions, deflection opportunities and where conversations need a human. That gives you a single place to understand what people are asking and how well your assistant responds. For organisations that want to track every in

Two new AI capabilities to make customer implementations lighter than air We continue to make Airgentic implementations lighter than air for our customers. In this release we have added two AI-automated capabilities that reduce manual effort, speed time to value and improve the reliability of production crawls and search. AI-powered crawl trap prevention Crawlers can waste large amounts of time in crawl traps created by dynamically generated pages that add no value to search

We are excited to share one of our biggest milestones yet. Airgentic voice mode is now live, bringing natural spoken interaction directly into our customer service platform.

Anthropic’s newly released Claude Opus 4.5 has reached a remarkable milestone. It is now solving Anthropic’s own internal take home engineering test faster and more accurately than any human they have hired.

We are pleased to share that Airgentic has been officially accepted into the WordPress.org Marketplace. This milestone supports our ongoing commitment to make deployment as light as air for the many organisations that rely on WordPress.

Are language models the best way to represent everything humans understand. The answer may be no, and new technology is beginning to show why.

A question that once sounded philosophical is now becoming practical. Can an AI notice its own thoughts. New research from Anthropic suggests the answer may be closer to yes than many expected.

Hutt City Council in New Zealand has launched Awa, a new Airgentic powered AI agent designed to help residents get quick and accurate answers to common rubbish and recycling questions.

We are pleased to announce the release of the Airgentic plugin for Storyblok, giving developers and content teams a simple way to bring conversational AI into their headless websites.

A new research milestone has emerged that has the potential to reshape how large language models handle information.

With traditional search traffic declining at a rapid pace, marketing teams are facing an urgent shift. More customer queries are being answered directly by large language models such as ChatGPT and Gemini. If these systems cannot see or understand your content, they will surface your competitors instead. For brands, this creates both a risk and a new frontier. Diverseco , a leading provider of measurement and automation solutions, took steps early to adapt to this change. Its

We are delighted to welcome Barunga West Council as the newest member of the Airgentic community.

We’re incredibly proud to welcome The Flinders Ranges Council as a new Airgentic customer.This isn’t just another deployment—it’s a partnership with a council that manages one of the most extraordinary places on Earth.