top of page


Airgentic Introduces Natural Voice Mode for Human-Like Customer Support
We are excited to share one of our biggest milestones yet. Airgentic voice mode is now live, bringing natural spoken interaction directly into our customer service platform.
Brett Matson
Nov 282 min read


Claude Opus 4.5 Signals a New Era for Agentic AI in Customer Service
Anthropic’s newly released Claude Opus 4.5 has reached a remarkable milestone. It is now solving Anthropic’s own internal take home engineering test faster and more accurately than any human they have hired.
Brett Matson
Nov 262 min read


Airgentic joins the WordPress Marketplace
We are pleased to share that Airgentic has been officially accepted into the WordPress.org Marketplace. This milestone supports our ongoing commitment to make deployment as light as air for the many organisations that rely on WordPress.
Brett Matson
Nov 191 min read


Why Spatial Intelligence May Be the Next Leap for AI Customer Service
Are language models the best way to represent everything humans understand. The answer may be no, and new technology is beginning to show why.
Brett Matson
Nov 172 min read


What Emerging Self Monitoring in AI Could Mean for the Future of Customer Service
A question that once sounded philosophical is now becoming practical. Can an AI notice its own thoughts. New research from Anthropic suggests the answer may be closer to yes than many expected.
Brett Matson
Nov 121 min read


Hutt City Council Launches Awa, a New AI Agent for Rubbish and Recycling Support
Hutt City Council in New Zealand has launched Awa, a new Airgentic powered AI agent designed to help residents get quick and accurate answers to common rubbish and recycling questions.
Archie Hooper
Nov 71 min read


Airgentic Launches Plugin for Storyblok to Bring Conversational AI into Headless Content
We are pleased to announce the release of the Airgentic plugin for Storyblok, giving developers and content teams a simple way to bring conversational AI into their headless websites.
Brett Matson
Nov 61 min read


A Breakthrough in Context Compression and What It Means for Airgentic
A new research milestone has emerged that has the potential to reshape how large language models handle information.
Brett Matson
Nov 32 min read


How Diverseco Lifted Its AI Visibility with Airgentic’s GEO Advisor
With traditional search traffic declining at a rapid pace, marketing teams are facing an urgent shift. More customer queries are being answered directly by large language models such as ChatGPT and Gemini. If these systems cannot see or understand your content, they will surface your competitors instead. For brands, this creates both a risk and a new frontier. Diverseco , a leading provider of measurement and automation solutions, took steps early to adapt to this change. Its
Archie Hooper
Oct 292 min read


Barunga West Council Launches AI Assistant to Support Its Community
We are delighted to welcome Barunga West Council as the newest member of the Airgentic community.
Archie Hooper
Oct 272 min read


Welcoming The Flinders Ranges Council to Airgentic
We’re incredibly proud to welcome The Flinders Ranges Council as a new Airgentic customer.This isn’t just another deployment—it’s a partnership with a council that manages one of the most extraordinary places on Earth.
Archie Hooper
Oct 162 min read


When “Less Is More” for AI: How Tiny Models Could Redefine Reliability in Customer Service
The AI world is obsessed with size. Bigger models. More parameters. Higher benchmarks.But what if the next real leap isn’t in bigger brains—it’s in tiny models that quietly fix their own answers?
Brett Matson
Oct 152 min read


Add Airgentic to Your Website — Without Touching Your CMS
With our new GTM integration, you can deploy Airgentic’s Hover widget or Search UI overlay on any site — without logging into your CMS at all.
Brett Matson
Oct 131 min read


Airgentic’s Next Leap in Effortless AI Implementation
At Airgentic, our mission has always been clear: customer setup should be as effortless as possible. Earlier this year we rebranded to Airgentic to better reflect that vision—creating implementations that feel light as air. This week marks another major milestone for our team. We’re thrilled to share a product advancement that makes it easier than ever to launch an AI experience on your website. From Manual Setup to Autonomous Implementation When Airgentic implemented a cust
Brett Matson
Sep 291 min read


Airgentic September Product Update: A Faster, Smarter, More Secure Platform
Airgentic has been shipping fast—and September was no exception. We’ve rolled out a suite of new features designed to make your...
Brett Matson
Sep 232 min read


Introducing Airgentic Search: Unified Site Search Meets Agentic AI Customer Service
At Airgentic, we believe search should do more than retrieve results — it should understand your customers and act on their needs. That’s why we’re excited to announce Airgentic Search , a new unified platform that combines world-class website search with agentic AI customer service. One Seamless Experience: Search + Ask + Automate Visitors can now engage with your website in a completely new way: Search and ask from anywhere : Whether from the chat icon or the search bar, cu
Brett Matson
Sep 102 min read


Why OpenAI’s Latest Research on Hallucinations Matters — and What It Means for Agentic AI Customer Service
OpenAI recently released a paper proposing a practical path to suppressing hallucinations in large language models (LLMs) — a...
Brett Matson
Sep 82 min read


Airgentic + HubSpot Content Hub: Seamless Integration for Next-Level Customer Service
We’re excited to announce the launch of Airgentic’s new HubSpot Content Hub integration , making it easier than ever to add our agentic...
Brett Matson
Sep 21 min read


Overcoming Decision Paralysis: How to Introduce AI to Customer Service Without the Big Bang
When organisations evaluate new technology, the biggest barrier isn’t usually cost or complexity — it’s indecision. The pattern is...
Brett Matson
Aug 261 min read


How AI Can Transform the Customer Journey — From Social to CRM
Meet Sierra. She’s in the market for an off-road motorbike, so she messages the Facebook page of Yazuma Moto (a fictional brand). An AI...
Brett Matson
Aug 122 min read
bottom of page