Airgentic is proud to share that we have won the Business & Industry category at the 2026 ACT iAwards.

An exploration of the critical link between content governance and AI performance, from Tom Davis. This article details how Airgentic’s technology spearheads content governance strategies, helping organisations ensure their information is clear, structured, and "AI-ready"

Capturing leads on a website is not just about asking visitors to leave their contact details. It is about giving them a clear reason to do so.

Port Augusta City Council has launched a new AI experience with Airgentic, helping residents, ratepayers, businesses, visitors, and families find trusted council information more easily.

Airgentic is proud to share that we have been selected as a finalist in the 2026 ACT iAwards in two categories: Business & Industry and Start-Up.

Search behaviour may not be changing as much as we think. What may be changing is what occupies the most valuable space on the results page.

Airgentic was grateful to be invited to present at the Kelledy Jones CEO Forum in the Adelaide Hills.

Airgentic recently added a feature that helps agents find information within the right time frame. It may sound simple, but it is an often overlooked requirement for effective AI customer service.

We are pleased to share that the City of Whyalla has launched Airgentic on its website, giving residents a smarter, faster and more natural way to access council support online.

Teams can now create rich faceted search experiences using metadata, URL structure, dates, numbers, categories, hierarchies and other structured information. They can also configure different search journeys for different content types, such as courses, people, news, policies or services.

Starlight Children’s Foundation Australia has launched a new conversational AI experience with Airgentic, this time supporting SuperSteps, Starlight’s fundraising challenge that encourages people to step up, get active, and raise funds for seriously ill children.

When institutions look across thousands of AI-driven conversations, meaningful patterns begin to emerge. Teams can identify which concerns are growing, where interest is shifting, how demand differs across regions or student groups, and where website content may not be giving prospective students the confidence to take the next step.

Conversational Intelligence helps organisations turn large volumes of AI-driven customer conversations into structured, actionable insight automatically. Each night, the system analyses conversation data so that by the next morning, teams can see what has changed, what matters most, and where action may be needed.

At Airgentic, we’re expanding how organisations deliver support by introducing phone-based AI customer service as part of our agentic platform.

Just three weeks after launch, Intrim’s Airgentic-powered experience is already showing what’s possible when conversational AI is implemented with the right foundations.

Today, we are launching the Airgentic SharePoint web part. It brings fast, accurate answers directly into SharePoint. Staff can simply ask a question and receive a clear, grounded response based on your organisation’s own content.

At Airgentic, we’ve introduced a new personalisation engine that enables organisations to deliver more contextually relevant, segment-aware conversational experiences—automatically.

Airgentic now supports secure intranet deployments, enabling organisations to bring fast, trusted AI-powered answers into their internal environments. This allows teams to access critical knowledge quickly while maintaining strict access controls through existing identity systems.

Airgentic is pleased to announce a new customer launch with Intrim Group, introducing an AI sales agent designed to support customers as they explore products and plan projects.

The Institute of Health & Management (IHM) has launched two Airgentic AI agents designed to help prospective students move from uncertainty to action, while reducing friction in the enrolment journey. For many students exploring higher education, the first challenge is not applying for a course. It is understanding what to study in the first place. Uncertainty at this stage often leads to hesitation, confusion, or visitors leaving the website without taking the next step.