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Smarter Support for Busy Councils
Local councils sit at the frontline of community life. Residents expect quick answers about rubbish and recycling, rates, permits, animal management, events, emergencies and more – often outside business hours.
But contact centres and frontline teams are already under pressure. Phone lines clog up with repetitive questions, websites are hard to navigate, and staff spend too much time answering the same queries instead of working on higher-value tasks.
Airgentic exists to change that.
The Challenge: Higher expectations, limited capacity
Local government teams are wrestling with:
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Rising enquiry volumes – the same “when, where, how” questions hitting phones, inboxes and counters every day.
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Limited hours – residents need help at night and on weekends, not just 9–5.
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Information overload – key answers are buried across web pages, PDFs and internal systems.
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Staff burnout – skilled people consumed by basic FAQs instead of complex, human-only work.
The result is a service experience that feels slow for residents and unsustainable for teams.
The Solution:
An AI assistant that works like a digital team member
Airgentic gives councils a conversational AI assistant that lives on your website and works 24×7 as a first-line digital team member.
What it does
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Answers questions instantly, 24×7
Residents ask in their own words and get clear, concise answers in seconds – at 10am or 10pm. -
Uses your official content only
The AI is grounded in your website, PDFs and approved knowledge base, so it gives consistent, policy-aligned answers with links back to source content. -
Goes beyond Q&A to complete tasks
Task-specialist agents can help residents check bin days, understand fees, find forms, log requests or navigate to the right online service – all inside the same conversation.
Built for councils: safe, governed and practical
Deep, Accurate Question Answering
Our retrieval and ranking are tuned for complex council content – policies, bylaws, service guides and long PDFs. The assistant can draw from multiple sources to answer nuanced queries.
Trusted Cloud
Airgentic is hosted on secure, modern Azure cloud infrastructure.
Strong AI Guardrails
You decide what the AI can and cannot talk about. Safety controls and curated responses ensure it stays within scope and reflects your tone, values and obligations. If it’s not confident, it knows when to say “I’m not sure”.
Human Override & Governance
Your team can pin and override answers, configure special messaging for key events (e.g. severe weather, service changes) and update content without developers. You stay in control of the experience.
Privacy & PII Controls
Airgentic includes a Privacy / Retention Manager so you can set how long conversational data is held, align with retention policies, and automatically purge as needed.
Deep Customer Insights
Every enquiry becomes a signal such as what residents are asking most, where they’re getting stuck, gaps in content and opportunities to deflect calls and improve digital journeys
Already delivering for local government
Airgentic is not theory – it’s live with councils today.
Flinders Ranges Council
A regional council using Airgentic to provide instant, 24×7 information to residents and visitors, even across long and remote distances. Their assistant takes pressure off the front desk by handling routine questions so staff can focus on complex, human issues.
"Airgentic has helped us deepen the connection between our community and the services they rely on. The assistant is already improving how residents access information—quickly, accurately, and in their own time. For a region as vast and unique as the Flinders Ranges, this technology is helping us bring people closer to their council than ever before.”
— Sean Holden, CEO, The Flinders Ranges Council
Towards smarter, more human-centred councils
When routine questions are solved instantly by AI, your people have more time for the work only humans can do: complex cases, vulnerable residents, community strategy and long-term planning.
Airgentic helps local governments:
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Lift citizen satisfaction with fast, clear, consistent answers
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Reduce pressure on contact centres and frontline teams
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Improve digital self-service adoption
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Gain real insight into what their communities care about
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Modernise service delivery without a multi-year IT project
Airgentic is typically up and running in days, not months.
Ready to bring always-on, intelligent support to your council?
Let’s explore how an Airgentic AI assistant could lighten the load for your teams and make it easier for your community to get things done.