AI Search

Unified site search meets agentic AI customer service.

Turn every query into a guided outcome—one overlay for search, answers, and automation.

Why Airgentic Search

Most site search stops at links. Customers want the next step: an answer, a recommendation, a solved task. Airgentic AI Search combines world‑class ranking with task‑specialist AI so visitors can search, ask, and act—without context switching.

Search that understands intent, answers questions, and gets things done.

What it is

A full‑page, beautifully designed overlay that unifies:

Search – lightning‑fast, precise results
Ask – contextual AI answers from task‑specialist agents
Automate – hand off to actions (bookings, lookups, payments, requests)
Related content – articles, products, and resources shown alongside the conversation

One seamless experience

Search and ask from anywhere – chat icon or search bar both open the same unified overlay
Fast, high‑quality results – instant retrieval across your docs, FAQs, products, and PDFs
Contextual answers – agentic AI responds with grounded, citeable answers
Related results in view – users can explore links while staying in the conversation

How it works

Connect & Govern – point Airgentic at your site, PDFs, knowledge base, and systems. Set guardrails, scope, and permissions.
Rank & Retrieve – our hybrid ranking engine merges keyword precision with meaning‑based depth.
Answer & Act – task‑specialist agents produce grounded answers and execute next steps.
Measure & Improve – analytics reveal demand, gaps, and deflection opportunities.

Outcomes

Higher self‑service and deflection rates
Shorter time‑to‑answer and faster task completion
Increased conversions from question‑led journeys

The ranking engine

Airgentic Search uses a state‑of‑the‑art approach incorporating CSIRO research combined with hybrid vector search and Elastic’s latest technology.

This blend delivers:

Keyword precision for exact matches and filters
Semantic depth for intent and meaning
Stable, relevant ranking across long‑form content and technical PDFs

Features you expect

AI answers integrated directly into results
Autocomplete and popular queries
Spelling suggestions and synonyms
Result auto-categorisation
Adjustable ranking controls for admins
Configurable synonyms

Implementation

Setup: Add one line of embed code and connect sources
Time to value: Days, not weeks
Change management: Use ranking controls and pinned answers to fine‑tune gradually

Real‑world results

Forward‑thinking brands are upgrading now. Diverseco launched Airgentic Search, modernising their entire site search and empowering customers with conversational AI.

FAQs

Is this replacing our existing search?
Yes—Airgentic provides a unified overlay that can power both your search bar and chat icon.

How often is the index updated?

Generally it's updated nightly, but talk to us if you other requirements.

Can I add search synonyms?

Yes, but you'll probably find you won't need to. Airgentic's vector-based ranking system understands the meaning of the query.

What about accessibility?
We respect headings, tables, and alt text; the overlay is keyboard navigable and screen‑reader friendly.

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