Task-Specialist Agents

Go beyond conversational AI—deploy specialists that search, reason, and transact.

Airgentic isn’t just conversational search. It’s an agentic platform that lets you spin up purpose‑built AI agents, route enquiries to the best specialist, and complete tasks end‑to‑end—with full governance and control.

Why agentic beats conversational search

Typical chatbots answer questions. Agentic platforms compartmentalise skills and knowledge so large‑language models can take on a far wider range of in‑depth roles—each with its own instructions, data access, and success criteria. Airgentic leads this shift with a framework built for safety, transparency, and measurable outcomes.

One platform. Many specialists. Outcomes, not just answers.

What Airgentic delivers

Unlimited specialist agents – create as many as you need for products, services, geographies, or workflows
Smart routing – enquiries are automatically matched to the agent best equipped for the task
Autonomy with judgment – agents decide when to engage, when to search, and when to transact
Deep control – full access to agent prompts in the admin console; version, test, and pin behaviour
Nuanced instructions – specify how to complete tasks, how to lead the conversation, and what to ask next
System integrations – secure connectors to your data and services so agents can read, write, and act
Governance & visibility – guardrails, source scoping, audit logs, and human override on demand

How it works

Design specialists
Define the job‑to‑be‑done, success signals, guardrails, and data sources. Give each agent tailored prompts and procedures.

Connect systems
Grant scoped access (read/write) to CRMs, CMSs, product catalogs, maps, scheduling, payments, and more.

Route & respond
Incoming enquiries are classified and routed to the right specialist. Agents can collaborate—handing off or requesting help when needed.

Answer → Action
Agents cite sources for credibility, then drive the next step: bookings, lookups, lead capture, orders, support tickets.\

Measure & improve
Use the Insights Dashboard to track outcomes, sentiment, and gaps. Update prompts and pinned behaviours safely.

Example agents (ready‑to‑adapt)

Realtime Flight Arrivals (airport) – pull live ETA/stand info; answer ‘meet & greet’ logistics; escalate disruptions
Store Finder – Google Maps integration to surface nearest stores, hours, and directions
Product Comparison – compare models/specs side‑by‑side and recommend the best fit
Online Sales – have open‑ended discovery conversations, map needs to options, and recommend the optimal product
Lead Capture – collect contact details with consent; push to CRM with attribution
Compatible Products – find parts/accessories that fit a specific model or serial
Rubbish Collection Schedule (councils) – address‑level bin day lookup with holiday changes

Admin control without guesswork

Full prompt access – view/edit the exact prompts that drive each agent
Policies & scope – set source approvals, tone rules, escalation conditions
Pinned answers – override or schedule responses during events and outages
A/B & versioning – test variations and roll back safely

When agents take action

Agents follow your rules to decide:

Engage – continue the conversation to clarify requirements
Search – retrieve fresh information from approved sources
Transact – execute actions (e.g., create ticket, place order, book appointment) with citations and confirmations

Integrations

Data & content: CMS, product catalogs, knowledge bases, PDFs
Operations: CRM, ticketing, payments, scheduling, inventory
Maps & logistics: Google Maps, geocoding, routes, store hours
Search & retrieval: Elastic + hybrid vector, sitemaps, APIs
Security: role‑based permissions, audit logs, regional residency options (AU/NZ)

FAQs

How many agents can we run?
As many as you need. Agents are lightweight and governed centrally.

Can multiple agents collaborate in one session?
Yes. Agents can hand off or co‑pilot behind the scenes, with transcripts for review.

Who writes the prompts?
You can. We provide best‑practice templates and full prompt access in the admin console.

How do you keep answers accurate?
Agents cite approved sources and respect guardrails. Sensitive actions require confirmations and are fully auditable.

Will this replace our chatbot?
It will upgrade it—from a single generalist bot to a fleet of accountable specialists.

Airgentic