Conversational AI

Accurate, cited answers — 24×7 on your website.

Reduce contact‑centre load, support customers around the clock, and handle sales enquiries automatically with conversational AI that is grounded in your official content.

The problem

Rising contact‑centre volumes stretch teams thin
Limited hours make 24×7 support unrealistic
Uncaptured sales demand outside business hours

The Airgentic approach

Airgentic uses the leading large‑language models to deliver precise, trustworthy answers—grounded only in your approved documentation. Sessions are contextual, cited, and accessible to every visitor, any time.

Answers your customers can trust—because they’re backed by your sources.

Why it’s different

Grounded by design – the AI only answers from official content & documentation you approve
Always in context – it maintains conversational history to follow up naturally
Multi‑source synthesis – it combines evidence across pages, PDFs, and knowledge bases to produce richer answers
Vision for documents – AI vision models interpret tables, diagrams, and images inside PDFs
Every answer cited – responses include links back to source content for instant verification
Ready for public sites & portals – drop‑in UI works on marketing sites, help centres, and authenticated portals

Find the right information fast

Airgentic’s accurate ranking blends CSIRO research and hybrid vector search.

This approach merges keyword precision with meaning‑based depth, ensuring the most relevant passages are retrieved before an answer is generated—especially across long‑form and technical content.

Welcomes that fit the moment

Craft the AI welcome message for each context:

Home page (example):
"Hi there 👋, I’m Flinn, an AI assistant that can answer any questions you have about rubbish collection, local events, community services, council facilities and more!. For example...

Other pages: Airgentic auto‑generates a page‑aware welcome (e.g., product, policy, support article) to guide the visitor.

Sales & support, covered

Handle common support questions instantly with cited steps
Capture leads after conversations—collect contact details for human follow‑up
Escalate seamlessly to your team with full conversation context

Guardrails & privacy

Content safety: a suite of classifiers detects and rejects harmful inputs (e.g., racist, violent, or hateful speech)
Policy alignment: configure auto‑purge windows to delete data after X days in line with your privacy policy
Governance: scope approved sources, set tone rules, and log every interaction with citations

FAQs

Is Airgentic a chatbot?
It’s a conversational AI designed for accuracy and trust. It retrieves, synthesises, and cites from your official content.

Will it hallucinate?
Guardrails restrict answers to approved sources. If information isn’t available, it says so and can collect details for follow‑up.

Does it work with PDFs and images?
Yes—AI vision interprets tables, diagrams, labels, and figures inside PDFs.

Can I customise the tone?
Absolutely. Configure voice, style, and contextual welcomes by page type.

How do I measure impact?
Use the Insights Dashboard for completeness, sentiment, product mentions, and deflection.

Airgentic