Doubling down on UX

Over the years we’ve invested heavily beneath the surface — advancing our agentic framework, refining the human-override layer, improving our AI vision for more accurate answers, and building a native voice mode so conversations feel effortless. Those foundations matter, but adoption comes when interaction is frictionless. People only come back to a digital service that’s easy, predictable, and pleasant to use — and that only happens by learning from real customers in the wild and iterating relentlessly.

Two UX improvements we shipped this week that move the needle:

Improved citations systemWe redesigned how answers link to sources: the system now supports multiple sources, makes the match between an answer and its evidence much clearer, and surfaces a cleaner “Sources cited” section. The result is more transparent, easier to verify responses — and it’s been optimized for mobile so users can inspect evidence without the clutter.

Better mobile experienceMobile is where many customer conversations happen, so we tightened how the UI uses screen space, improved auto-scroll behavior, and fixed awkward interactions with the on-screen keyboard. These changes reduce jarring jumps, make threads easier to follow, and keep the conversation flowing on pocket-sized screens.

We care deeply about continuous improvement because our customers depend on us to deliver excellence for their customers. Small reductions in friction compound: faster verification, fewer follow-ups, higher trust, and ultimately broader adoption.