Airgentic Partners With SmartOSC to Deliver Scalable AI Customer Service Solutions

We’re thrilled to announce a new partnership between Airgentic and SmartOSC, combining two complementary strengths to help organisations automate technical sales and customer service at scale.

A Powerful Collaboration

This partnership brings together:

• Airgentic’s innovative AI customer service platform, designed for intelligent, context-aware customer interactions.

• SmartOSC’s global implementation and strategic consultancy capabilities, honed through years of working with industry-leading brands.

Together, we’re delivering deeper, more impactful engagements and empowering customers to streamline operations across multiple channels and markets.

Why SmartOSC

With over 1,000 skilled team members across 11 global offices, SmartOSC is:

• Small enough to genuinely care about each customer.

• Large enough to manage significant scale and complexity, from strategy to execution.

Their impressive track record includes partnerships with Sony, LG Electronics, Nestle, Mitre10, and Ricoh, and their genuine approach to collaboration makes them an exceptional ally for Airgentic.

A Shared Commitment to Excellence

Our team at Airgentic has truly enjoyed every interaction with SmartOSC. We’re inspired by their professionalism, global reach, and dedication to delivering value.

A special thank you to Duong Bui and Nirav Belani for their invaluable support in bringing this partnership to life.

Looking Ahead

This collaboration opens up exciting possibilities for organisations seeking to:

• Automate technical sales and customer service operations at scale.

• Combine AI automation with expert implementation and strategic consulting.

• Deliver richer, more personalised customer experiences across every touchpoint.

If you’re interested in exploring how Airgentic can streamline and enhance your technical sales and customer service through AI automation, contact us — we’d love to chat.