Flinders Ranges Council Goes Live With Airgentic Voice AI Customer Service

Voice is becoming an essential channel for public service — and it needs to be both accessible and trustworthy.

Flinders Ranges Council in South Australia is now live with Airgentic voice-based AI customer service, giving residents a natural, hands-free way to get help simply by speaking.

By choosing Airgentic, the council is expanding access to information while maintaining the governance, transparency, and control required in a public-sector environment.

A More Natural Way for Residents to Get Help

With native voice support, residents of the Flinders Ranges district can interact with council services in a way that feels intuitive and human — without needing to type or navigate complex menus.

Key benefits for the community include:

• Hands-free, accessible support for people who prefer to speak rather than type

• Multilingual interactions, allowing residents to engage in multiple languages and dialects

• Faster and more accurate responses by processing audio directly, without relying on a speech-to-text bottleneck

• More natural conversations, including the ability to interrupt, clarify, and redirect in real time

Enterprise-Grade Governance Built In

Voice doesn’t mean sacrificing control or accountability.

Airgentic’s voice mode maintains the same standards of trust and transparency as text-based interactions, including:

• Verified answers, with transcript snippets and source citations available

• Recorded sessions to support quality assurance and continuous improvement

• Retention policies and role-based access controls

• Consistent guardrails across voice and text channels

This ensures councils can confidently offer voice services while meeting governance and compliance requirements.

Powered by Airgentic’s Multi-Agent Architecture

Voice mode becomes even more powerful when combined with Airgentic’s broader platform capabilities, including:

• Multi-agent orchestration to route enquiries to the right specialist agent

• Human override for exceptional cases or high-risk interactions

• Conversational insights to understand demand, improve coverage, and refine services over time

Together, these capabilities turn voice from a novelty into a reliable, scalable service channel.

Partnering With Leaders in Practical Innovation

We’d like to thank Sean Holden, CEO of Flinders Ranges Council, for his continued support and trust. It’s leadership like this that enables practical innovation — using technology to make services easier, more accessible, and more responsive for the community.

If you’re curious what voice-based AI customer service could look like for your organisation, we’d love to chat.