Airgentic September Product Update: A Faster, Smarter, More Secure Platform

Airgentic has been shipping fast—and September was no exception. We’ve rolled out a suite of new features designed to make your AI-powered customer experience smarter, more secure, and easier to manage. Here’s what’s new.

Unified Search + Agentic Answers

Our new full-page overlay search lets visitors both search and ask questions in a single, seamless flow.

• Precise search results: Queries return highly relevant matches powered by hybrid vector ranking (CSIRO-inspired + Elastic Linear Retriever under the hood).

• Contextual answers: Task-specialist AI agents deliver contextual answers alongside related results.

• Unified experience: Visitors stay in one interface, moving fluidly between searching and chatting.

Lead Capture Agent

We’ve launched a dedicated lead-capture agent that politely requests contact details from prospective customers, allowing you to convert interest into action directly in the conversation.

Contextual Welcome Messages

Enable page-aware greetings and your assistant will automatically introduce itself with context-specific intros. The homepage retains your default message, while other pages get tailored welcomes—resulting in higher relevance and engagement.

Secure Service Toggle

With one click you can now decide whether a service is publicly accessible or locked down. This simple switch provides serious control over which visitors can access which features.

Privacy & Retention Controls

Compliance is now built in.

• Conversation retention: Set how long to store conversations (default: 60 days).

• Granular data handling: Choose to retain lightweight metadata or purge it along with chat history.

Auto-Categorised Site Search

Search results now auto-group by top-level directory. You can add rule-based categorisation to keep large sites tidy and scannable—especially useful for complex documentation libraries.

Field Mappings Engine

Give Airgentic exact instructions for where to find titles, descriptions, and images in your HTML. This results in cleaner snippets and a more polished user experience.

Search Analytics

Turn curiosity into content and conversions.

• Track top searches and top result clicks.

• View usage trends over time.

• Understand where your searchers are located.

Admin User Roles

Introducing granular access control in the console—define full admin rights, analytics-only permissions, and service-level access as needed.

Partner Account Management

Agencies and integrators can now manage multiple customer accounts from a single dashboard, simplifying oversight and support.

Why This Matters

Each of these updates is designed to make Airgentic more powerful, more flexible, and more aligned with real-world operational needs—from lead capture and compliance to analytics and partner enablement.

And this is just the latest wave. We’re only getting started.

Want to see these features in action? Contact us for a guided tour or to activate them on your site.