Introducing Airgentic Search: Unified Site Search Meets Agentic AI Customer Service

At Airgentic, we believe search should do more than retrieve results — it should understand your customers and act on their needs. That’s why we’re excited to announce Airgentic Search, a new unified platform that combines world-class website search with agentic AI customer service.

One Seamless Experience: Search + Ask + Automate

Visitors can now engage with your website in a completely new way:

• Search and ask from anywhere: Whether from the chat icon or the search bar, customers get a beautifully designed full-page overlay for both search and conversation.

• Fast, precise results: Type a query and receive instant, high-quality search results.

• Contextual AI answers: Ask a question and get a task-specialist agent’s contextual answer — no context switching required.

• Related results alongside conversations: See relevant articles, products, or resources next to the AI conversation.

State-of-the-Art Search Ranking Algorithm

Under the hood, Airgentic Search uses a brand-new ranking engine built on:

• CSIRO-inspired research

• Hybrid vector search combined with Elastic’s new Linear Retriever

This approach merges keyword precision with meaning-based depth, delivering the most relevant answers every time.

World-Class Search Features, Built In

Airgentic Search includes everything you expect from an enterprise-grade site search:

• AI answers integrated directly into search results

• Autocomplete for faster queries

• Spelling suggestions and synonyms

• Faceted filtering

• Adjustable ranking controls for admins

Beyond Search: Agentic AI Capabilities

Because Airgentic Search is agentic at its core, you can deploy task-specialist AI agents to automate business processes, improve customer engagement, and scale your support without sacrificing quality.

Real-World Results

Forward-thinking brands are already upgrading. For example, Diverseco launched Airgentic Search this week, modernising their entire site search experience and empowering customers with conversational AI.

Bring Your Site Search Into the Future

If your site search feels outdated, now’s the time to modernise. Airgentic Search delivers a next-generation customer experience — unified, contextual, and agentic.

Want to see it in action? Contact us to explore Airgentic Search and transform how your customers find answers on your site.