Why Companies Are Choosing Airgentic Over Rolling Their Own With Microsoft Copilot

Thinking about building your own AI customer service system with Microsoft Copilot? While it’s possible, more and more organisations are choosing Airgentic instead — and seeing measurable results in weeks, not quarters. Here’s why.

1. Predictable Pricing & Rapid ROI

Airgentic offers a low, flat monthly fee and streamlined onboarding that gets you live in days. There are no surprise Azure bills, no hidden inference costs — just predictable spending and a clear path to return on investment.

2. Precision for Technical Products

Our platform is pre-trained on manuals, troubleshooting guides, and spec sheets, enabling it to:

• Dig deeply into your PDFs and technical documents.

• Deliver factual, brand-correct answers instead of generic guesses.

• Serve industries where accuracy is non-negotiable.

3. Context-Aware Conversations

Airgentic agents remember multi-turn dialogue, reference earlier steps, and link related issues — operating like your best technician on their most productive day, 24/7.

4. Insights, Not Just Answers

Beyond answering questions, Airgentic provides built-in analytics that reveal:

• The top questions your customers ask.

• Which documents fail to deliver.

• The gaps in your knowledge base.

Think of it as a real-time voice-of-customer radar, helping you continuously improve your content and support.

5. Proven & Compliant for Australian Industry

Already powering marine and heavy-machinery brands, Airgentic removes the maintenance burden from your team while aligning with Australian compliance requirements and support expectations.

From Complexity to Clarity

Stop shepherding embeddings, rankers, and vector indices. With Airgentic, you’re not building an AI stack from scratch — you’re delivering expert support your customers can trust for less than the cost of one support ticket mishap.