Customer showcase
How customers put specialist agents to work
Eight live services. Each one is a small team of agents, scoped to a real job — not a generic chatbot on a website.
8
customers showcased
4
sectors
28
specialist agents on this page
The agents behind the outcomes
Filter by sector, then scan the use case, the problem, and the agents that carry the work.
Education
Australian Institute of Management
Use caseCourse discovery and sales referrals
Problem solvedWorking professionals arrive unsure what to study — keyword search cannot turn a career goal into the right short course or MBA pathway.
Learning Advisor
Helps people who do not yet have a course in mind shortlist options from their goals, level and study format.
More qualified course enquiries
Lead Gen
Captures contact details when a visitor wants a person to call them back.
Sales-ready referrals with the full conversation
Frontline
Answers questions about a named AIM course — who it is for, duration, price, dates and outcomes.
24/7 self-service on the catalogue
Education
Institute of Health and Management
Use caseStudent recruitment
Problem solvedProspective nurses and social workers cannot tell which pathway fits their background — overseas registration, postgraduate study, or a first qualification.
Study Pathways Concierge
Asks a few high-value questions, then recommends the IHM pathway that actually fits.
Guided progression instead of a course list
Lead Gen
Hands a permissioned, high-intent enquiry to HubSpot with the conversation attached.
Faster follow-up on the students who are ready
Frontline
Direct answers on fees, intakes, campuses and entry requirements.
Fewer repetitive admissions questions
Non-profit
Starlight Children's Foundation
Use caseSuper Steps — signup, fundraising and donations
Problem solvedPeople arrive wanting to join Super Steps, raise money, or sponsor someone — three different jobs that a single FAQ page cannot coach.
Sign Up Coach
Helps people decide to join Super Steps, pick a distance, and get through registration.
More completed sign-ups
Team Coach
Helps workplaces, schools and groups start or join a team and keep the campaign moving.
More teams in the challenge
Fundraising Coach
Writes posts, follow-ups and a plan so participants actually raise money.
Higher fundraising per participant
Donation Concierge
Helps supporters find a participant, team or the cause and complete a gift.
More completed donations
Frontline
Answers Super Steps FAQs that sit outside signup, teams, fundraising or donating.
Fewer support tickets on the campaign
Government
Land Services South Australia
Use caseContact centre deflection
Problem solvedLand-title questions depend on the customer's exact situation. Simple FAQ search sent too many of them to the contact centre.
Read the case studyTitle Ownership and Searches
Title copies, history, ownership changes and dealing searches.
35.8% of questions — the busiest specialist
Land Division and Plans
Subdivision, amalgamation, boundaries and plan lodgement.
Specialist answers without a counter visit
Registration, Lodgement and Forms
Forms, instruments, verification, dealing status and payments.
Faster lodgement guidance
Valuations and Property Information
Statutory values, valuation products, objections and year built.
Self-serve on statutory data
SAILIS Accounts and Orders
Logins, guest orders, receipts, refunds and transaction history.
Fewer account-desk calls
Frontline
Jobs, ABN, contact details and anything outside a specialist domain.
A single front door for the rest
Government
Hutt City Council
Use caseContact centre deflection
Problem solvedResidents call about bin day because they cannot find the collection schedule for their address.
Bin Agent
Looks up the collection day from a street address on Too Good To Waste.
Instant bin-day answers, no phone queue
Frontline
Rubbish, recycling and waste questions that are not a collection-day lookup.
Simple waste enquiries stay online
Government
Randwick City Council
Use caseStaff self-service
Problem solvedHR questions from staff — leave, policies, payroll, entitlements — were landing on a small internal team.
HR
Rana answers staff questions from approved HR content, around the clock.
The HR team spends time on cases that need a person
Manufacturing
Century Batteries
Use caseProduct findability and dealer referrals
Problem solvedBuyers know the vehicle, not the battery code — and technical specs live in PDFs sales staff should not have to hunt through.
Battery Fitment
Identifies the correct replacement battery from make, model, year and variant.
Fewer wrong-fit purchases
Compare
Puts two or more batteries side by side on the specs that matter.
Faster, more confident product choice
Dealer Finder
Points the buyer to a nearby Century retailer.
In-store referrals instead of a dead end
Tech Support
Specs, charging, maintenance and troubleshooting for a named product.
Support deflection on repeat questions
Frontline
Range, warranty, jobs and anything outside a specialist domain.
One place to start
Manufacturing
Intrim
Use caseSales referrals and installer matching
Problem solvedChoosing skirting and architrave is a design conversation, and then the customer still needs a local installer.
Sales
Recommends moulding styles, profiles and colours for the look the customer wants.
Qualified product conversations 24/7
Installer Finder
Matches the job to a nearby carpenter or preferred installer.
Sales that convert into booked installs
Frontline
How-to, drawings, technical PDFs and anything outside product choice or installers.
Self-serve on the catalogue
Your catalogue already has the answers. The agents make them usable.
Bring the hardest question your customers actually ask. We will map it to a specialist agent, live.