AI that gets the whole question right — and remembers who asked.
Precise, cited answers from your own content. A qualified visitor profile written to your CRM or marketing automation platform while they talk. A live desk when a person should step in. Intelligence from every conversation. One platform, built for higher education, live in days.
Measured on customer websites, not in a demo.
3.4×
higher conversion rate
Airgentic users vs. site-search users at BCIT
2.3×
higher revenue per user
BCIT, two months after sitewide launch
15–20%
reduction in contact centre load
Land Services SA, with 95% of questions answered
One conversation. Six things most websites never get from it.
A visitor who types a question has told you what they want, in their own words, at the moment they are deciding. Most chatbots answer and forget. Airgentic treats that moment as the most valuable one on your site.
Answer precisely
Constraints become real search filters, not keywords. Answers come from your content, with citations, in text or voice.
Know who's asking
Name, email, campus, intake, product interest — captured as they are said, not through a form, and written to your CRM or marketing automation platform when an email is known.
Personalise the journey
The page, the campaign, the country and what you already know decide which specialist answers, what it leads with and what it collects.
Hand over with context
A live desk for your team: queue, take over, reply from an AI draft, hand back. The advisor sees the profile and a summary, not a transcript to decode.
Learn from every conversation
Themes discovered by meaning, classified against your faculties or service areas, with a named owner and month-on-month change.
Be found where they ask now
See how ChatGPT, Copilot and Perplexity represent you, and fix the content behind it.
Your content has structure. Most chatbots throw it away.
"An MBA, but not online." Most chatbots return online MBAs. Airgentic agents compose a structured query, validate every field and value against your live index, and tell the visitor which constraints were applied.
- Constraints become fields, not keywords — A negation, a cross-field "or" and a date range land on real attributes instead of quietly disappearing.
- Values come from your data, not the model — An unsupported value is dropped rather than guessed.
- One plan, one answer, one link — The answer and a shareable, filtered results page that agrees with it — in text or by voice.
Bring the hard ones — "A hall for 80 on a Sunday with step-free access." "What's on in the school holidays, and again in late November." See how a query plan is built.
The lead was already in the conversation. Now it reaches your CRM.
Someone spends ten minutes explaining their situation, then closes the tab. What you keep is a transcript, or nothing. Airgentic records the facts that qualify a visitor as they are stated, and the journey adapts to what it learns.
- Captured in conversation, not a form — Required, optional and inferred fields you define. Nothing is invented and nothing is re-asked.
- Written to your CRM or marketing automation platform — When an email is known and something has changed. HubSpot and Marketo today; your properties, your field map, no second lead database.
- A different conversation for a different visitor — A campaign landing page, an international visitor and a known contact each get the right specialist, briefing and lead source. You set the order; the model does not pick.
When a person should step in, your team has a real desk.
Airgentic was built AI-first, so handoff is not a contact centre with a chatbot bolted on. It is the live desk around the conversations the AI is already having.
- My chats, Queued, Monitoring — A live inbox across services. Hop between chats without notifying the visitor; wait-time colours show who has waited too long.
- Take over with context — The advisor sees captured fields and a short summary, replies from an AI draft, a saved reply or their own words, and hands back when done.
- Run it your way — AI Only, Human-Supported AI or Human Only. Staffed hours with AI cover overnight, and an Agent role that can work the desk without changing settings.
Your visitors tell you what they want every day. Now you can read it.
Every question is unprompted market research from someone in the middle of a decision. Airgentic turns thousands of them into themes you did not know to look for, mapped to the part of your organisation that owns them.
- Themes by meaning, not keywords — "Do my previous units count" and "is my diploma recognised" land together. Emerging themes are flagged before they reach the call centre.
- Classified against your structure — Faculties, service areas, product lines — each with a named owner and a confidence score.
- What changed this month — Spikes, drops, new and resolved themes in a monthly digest. Every number drills to the conversations behind it.
Meet specialist agents for real customer journeys
Built for higher education first. The same platform runs councils, manufacturers and non-profits today.
EducationStudy Pathways Concierge
Ask clarifying questions, narrow the right course, and reduce decision fatigue for prospective students.
EducationAdmissions Concierge
Guide prospective students to clarify entry requirements and find the right program and next step.
Local GovernmentRates Agent
Help citizens understand their rates bill, check available concessions, and find the right next step.
Local GovernmentWaste & Recycling Guide
Help residents find bin days, disposal options, and the right way to handle common waste items.
Non ProfitFundraising Coach
Generate ready-to-send outreach and next-step plans that help supporters raise more every time.
Non ProfitDonation Concierge
Take donors straight to the right swimmer, team, school, or fundraising page with minimal friction.
And what happens off your website.
Ask ChatGPT, Copilot or Perplexity about your courses, your fees or your opening hours, and it will answer with total confidence — from a page you retired two years ago, an aggregator, or a competitor. You carry the consequence, and nobody in your organisation can see it happening.
- Visitors have been trained to ask, not browse — They judge you on the first question, wherever they happen to ask it.
- The sources are being chosen now — AI engines are deciding who they trust on your topics today, and that choice compounds.
- You can see it, and fix it — Airgentic shows you how you are represented across the assistants, and fixes the content behind it.
Why teams choose Airgentic
Most website AI falls into one of two traps: a chatbot that answers and forgets, or a custom build where every capability is another project. Airgentic puts answers, lead capture, personalisation, handoff and intelligence in one platform.
Basic chatbots
- Answers, then forgets who asked
- No CRM record, no handoff context
- One script for every visitor
- Reports volume, not what people wanted
Custom AI projects
- Every capability is a new project
- Handoff, CRM and analytics built separately
- Hard to govern, slow to change
- Unclear path to ROI
Airgentic
- Cited, constraint-accurate answers in text or voice
- Visitor profile written to your CRM or marketing automation platform
- Journeys personalised by page, campaign and country
- Live handoff desk with full context
- Conversational intelligence with named owners
- AI visibility monitor and optimiser
- Human override and answer curation
- Secure intranet and governance options
- Live in days, not months
See how organisations are using Airgentic on public-facing websites.
“The core product works out of the box very well and you do not need to be a prompt engineer to get good responses. There are many ways to optimize performance, from curated responses to controlling which content is used for answers.”
“Airgentic's chatbot has improved the user experience and outcomes for many of our visitors, particularly members of the general public who infrequently interact with our services, but when they do, it tends to be for matters of personal importance. In doing so, it has noticeably reduced call centre demand.”
Explore the platform
Customer Service
Search, answers, voice, and task completion in one experience.
Human Control
Add human oversight and escalation where nuance matters.
Insights & Visibility
See demand and themes from conversations, and how AI engines find and cite your content.
Specialised
Purpose-built experiences, fast launch, and secure internal services.
FAQs
Does it write to our CRM?
Yes. Visitor Profiles captures the fields you define — name, email, campus, intake, product interest — as they come up in conversation, and upserts them to your CRM or marketing automation platform when an email is known. HubSpot and Marketo are supported today. You map the fields once. Airgentic does not keep a parallel lead database.
Will it make things up?
Airgentic is grounded in content you approve, and answers include citations so visitors can verify sources. If the information isn't available, it says so — and can collect details for follow-up rather than guessing.
What happens when a visitor needs a person?
Your team works a live desk: My chats, Queued and Monitoring. An agent takes over, sees the visitor's profile and a short summary, replies from an AI draft or their own words, and hands back to the AI when done. Services can run AI Only, Human-Supported AI or Human Only, with staffed hours.
Can we control what the AI says and does?
Yes. You approve sources, set guardrails per agent, and use human override to pin or curate specific answers. Messaging can change mid-enrolment-period or during a service disruption without a release.
What do we learn from the conversations?
Conversational Intelligence groups questions into themes by meaning, classifies them against your faculties, service areas or product lines with a named owner, and reports what changed month on month. Customer Insights gives the operational view: answer quality, review queues and what happened this week.
How fast can we launch?
Typical rollouts are days, not months. One script tag, a Google Tag Manager container, or a plugin for WordPress, HubSpot, Storyblok or Datacom DataScape — deployed as a full-page overlay, a persistent assistant, or embedded prompts on the pages where questions arise.
Is our data private and secure?
You control which sources the AI can use, and Airgentic supports public websites as well as secure intranet deployments with access controls. Role-based access, audit trails and configurable retention can be aligned with your privacy and security requirements, with AU/NZ data residency options.
Is this only for universities?
Higher education is where Airgentic is built and proven first, but the platform is the same for any organisation whose website gets questions. Councils, manufacturers and non-profits run it today — see Solutions.
What does it cost?
Pricing depends on usage volume and how you deploy Airgentic. Contact us for a quote tailored to your traffic and use cases.
Bring your hardest questions. We will type them live.
Most demonstrations are built around the questions a platform can answer. We would rather you brought the ones your visitors actually ask — the ones with a "not" in them, two locations and a date range — and then watched the lead land in your CRM.
- Watch a hard question become a validated search, with citations
- See a visitor profile written to your CRM or marketing automation platform as the conversation runs
- Take over a live conversation from the desk, then hand it back
No obligation and no procurement process — a working session with your real questions.
Still have questions?
Ask our AI — get cited answers about search, lead capture, human handoff, conversational intelligence and AI visibility.