AI that gets the whole question right — and learns who asked.
Precise, cited answers from your own content. A qualified visitor profile written to your CRM or marketing automation platform while they talk. A live desk when a person should step in. Intelligence from every conversation. One platform, built for higher education, live in days.
Airgentic in under 60 seconds
Results customers have reported on their own websites. Each figure links to its source and scope.
3.4×
the conversion rate
Users who engaged with Airgentic vs traditional site-search users at BCIT, first two months
2.3×
the revenue per user
Same BCIT comparison. An observed cohort difference, not a causal uplift claim
15–20%
reduction in contact centre load
Land Services SA, with an average 95% of questions answered
One enquiry. One connected experience.
A visitor who types a question has told you what they want, in their own words, at the moment they are deciding. Airgentic helps them find the answer, guides the next decision, supports follow-up by your team and shows you what needs improving.
Answer precisely
Constraints become real search filters, not keywords. Answers come from your content, with citations, in text or voice.
Know who's asking
Name, email, campus, intake, product interest — captured as they are said, not through a form, and written to your CRM or marketing automation platform when an email is known.
Personalise the journey
The page, the campaign, the country and what you already know decide which specialist answers, what it leads with and what it collects.
Hand over with context
A live desk for your team: queue, take over, reply from an AI draft, hand back. The advisor sees the profile and a summary, not a transcript to decode.
Learn from every conversation
Themes discovered by meaning, classified against your faculties or service areas, with a named owner and month-on-month change.
Be found where they ask now
See how ChatGPT, Copilot and Perplexity represent you, and fix the content behind it.
Your content has structure. Most chatbots throw it away.
"An MBA, but not online." Most chatbots return online MBAs. Airgentic turns the question into a structured search and checks every value against your live index.
- Constraints become fields, not keywords — A "not", an "or" or a date range is applied, not dropped.
- Values come from your data — Anything not in your index is dropped, never guessed.
- One answer, one link — The reply and the filtered results page always agree.
The lead was already in the conversation. Now it reaches your CRM.
Visitors explain their situation, then close the tab. Airgentic captures the facts that qualify them as they talk, and writes them to your CRM.
- Captured in conversation, not a form — Fields you define. Nothing invented, nothing re-asked.
- Written to your CRM — HubSpot and Marketo today, using your own field map.
- A different conversation for each visitor — Campaign, international and known visitors each get the right specialist.
When a person should step in, your team has a real desk.
Handoff is not a contact centre with a chatbot bolted on. It is a live desk around the conversations the AI is already having.
- One live inbox — Every chat in one place, and who has waited too long.
- Take over with context — Captured details, a short summary and an AI-drafted reply, then hand back when done.
- Run it your way — AI only, AI with human support, or human only, with AI cover overnight.
Your visitors tell you what they want every day. Now you can read it.
Every question is unprompted market research. Airgentic turns thousands of them into themes you did not know to look for, each mapped to the team that owns it.
- Themes by meaning, not keywords — Emerging themes are flagged before they reach the call centre.
- Classified against your structure — Faculties, service areas or product lines, each with a named owner.
- What changed this month — A monthly digest that drills into the conversations behind every number.
Specialist agents for real customer journeys
Built for higher education first. The same platform runs councils, manufacturers and non-profits today.
EducationStudy Pathways Concierge
Ask clarifying questions, narrow the right course, and reduce decision fatigue for prospective students.
EducationAdmissions Concierge
Guide prospective students to clarify entry requirements and find the right program and next step.
Local GovernmentRates Agent
Help citizens understand their rates bill, check available concessions, and find the right next step.
Local GovernmentWaste & Recycling Guide
Help residents find bin days, disposal options, and the right way to handle common waste items.
Non ProfitFundraising Coach
Generate ready-to-send outreach and next-step plans that help supporters raise more every time.
Non ProfitDonation Concierge
Take donors straight to the right swimmer, team, school, or fundraising page with minimal friction.
And what happens off your website.
Ask ChatGPT, Copilot or Perplexity about your courses, your fees or your opening hours, and it will answer with total confidence — from a page you retired two years ago, an aggregator, or a competitor. You carry the consequence, and nobody in your organisation can see it happening.
- Visitors have been trained to ask, not browse — They judge you on the first question, wherever they happen to ask it.
- The sources are being chosen now — AI engines are deciding who they trust on your topics today, and that choice compounds.
- You can see it, and fix it — Airgentic shows you how you are represented across the assistants, and fixes the content behind it.
Why teams choose Airgentic
Most website AI falls into one of two traps: a chatbot that answers and forgets, or a custom build where every capability is another project. Airgentic puts answers, lead capture, personalisation, handoff and intelligence in one platform.
Basic chatbots
- Answers, then forgets who asked
- No CRM record, no handoff context
- One script for every visitor
- Reports volume, not what people wanted
Custom AI projects
- Every capability is a new project
- Handoff, CRM and analytics built separately
- Hard to govern, slow to change
- Unclear path to ROI
Airgentic
- Cited, constraint-accurate answers in text or voice
- Visitor profile written to your CRM or marketing automation platform
- Journeys personalised by page, campaign and country
- Live handoff desk with full context
- Conversational intelligence with named owners
- AI visibility monitor and optimiser
- Human override and answer curation
- Secure intranet and governance options
- Live in days, not months
See how organisations are using Airgentic on public-facing websites.
“The core product works out of the box very well and you do not need to be a prompt engineer to get good responses. There are many ways to optimize performance, from curated responses to controlling which content is used for answers.”
“Airgentic's chatbot has improved the user experience and outcomes for many of our visitors, particularly members of the general public who infrequently interact with our services, but when they do, it tends to be for matters of personal importance. In doing so, it has noticeably reduced call centre demand.”
Explore the platform
Find and answer
Help visitors find the right result and get a cited answer, by text or voice.
Guide and convert
Turn a useful conversation into a qualified enquiry and a next step.
Support and control
Bring a person in with context, and keep critical answers under human control.
Learn and improve
Operational quality, strategic demand insight, and how AI answers off your site cite you.
Start with one use case.
Most teams begin with one scoped deployment: an AI search upgrade on a defined section of the site, or a recruitment enquiry experience on the pages where questions arise. Handoff, CRM capture, personalisation and intelligence can be added as configuration once the first one is working.
- What you supply — Your website content, and the CRM properties you want populated if you use Visitor Profiles.
- Who configures it — Airgentic sets up sources, scopes and agents with your team in the admin console. You review behaviour against representative questions before launch.
- What can extend the timeline — Content preparation, CRM field mapping, telephony, authenticated internal deployments and your own security review. We scope these with you before agreeing dates.
- What it costs — Pricing depends on usage volume and how you deploy. See how pricing works and implementation options.
See also Integrations and Simple Deployment.
Latest stories, news and insights
Speaking at the Elastic Sydney User Group on search ranking and relevance
Primary ITO is live with Airgentic
The course is right, but the student still doesn't apply
How Aero picks the right team of AI agents for your website
Introducing Aero, an AI assistant for configuring and troubleshooting Airgentic
The next phase of domestic student recruitment in Australian higher education
Introducing aero-signals-1, Airgentic's first custom-trained model
Choosing a university is bigger than choosing a course
Still have questions?
Ask our AI — get cited answers about search, lead capture, human handoff, conversational intelligence and AI visibility.