Airgentic has been featured by Elastic as a customer success story. It is a meaningful milestone for the team, and recognition of the enterprise-grade conversational AI platform we have built.
We learned early that the hardest part of building a great AI product is not the model. It is retrieving the right information, from the right source, at the right time.
That is why we built Airgentic on Elasticsearch from day one.
By combining keyword and semantic search, the platform can understand both precise queries and human intent. That helps organisations move customers from a question through to a real outcome, whether that is making a donation, enrolling in a course, finding the right product, or resolving a support request.
Results we are proud of
- 94% resolution rate across 3,400 conversations for Intrim Group
- 15–20% reduction in contact centre demand at Land Services SA
- Around 4,000 enrolment conversations answered each month for a higher education provider
We are proud to be working at the forefront of conversational AI alongside some incredible organisations. It is fantastic to have our technology and story recognised by a global leader like Elastic.
A huge thank you to Michelle Ives and the team at Elastic for sharing our story. You can read the full case study, including the technical detail behind the platform, on the Elastic customer page.
