G'day from the Red Centre. We have some exciting news to share.
Few Australian towns are as recognisable around the world as Alice Springs. Sitting in the heart of the continent, surrounded by the West MacDonnell Ranges and close to some of the country's most remarkable landscapes, Alice is a name people know well beyond our shores.
I'm thrilled to announce that Airgentic has been selected by Alice Springs Town Council to provide AI customer service on its website.
Residents and visitors will be able to ask questions in plain English and get a clear answer straight away. Every answer links back to the Council page it came from, so it can always be checked. Behind the scenes, each question goes to the specialist agent best placed to answer it.
Alice, Rates and Planning
Alice, the Council services agent, answers everyday questions about bin collection days, hiring sporting facilities, reporting a lost pet and things to do around town. Residents get a direct answer instead of a list of pages to read through.
Rates handles questions about rates notices, valuations, concessions and payment options, and explains them in plain language. When something needs a person, it points residents to the right place. This is a topic that often comes with frustration, and residents get calm, factual guidance at any hour.
Planning. Give it a street address and it looks up the planning zone, the area plan and the overlays mapped on that land, such as flooding and native vegetation, and marks the property on a map. It also shows any development applications currently on public exhibition. All of this comes from public Northern Territory planning sources, so residents and applicants can see what applies to a property without working through the planning map themselves.
This one has special meaning for our team. Our co-founder Brett Matson spent part of his childhood living in Alice Springs, so it's a real privilege to be working with the town that was once home. We're looking forward to visiting soon.
We can't wait to work with Alice Springs Town Council to give the community quick, reliable answers at any hour, and to free up Council staff for the conversations that need them most.
If you'd like to explore something similar for your organisation, get in touch.
