We're thrilled to announce that Auckland University of Technology is now live with Airgentic.
AUT is one of New Zealand's leading universities. It holds a five-star QS rating, ranks first in New Zealand for nursing, and sits among the world's top 101–200 universities in the 2026 Times Higher Education Impact Rankings for its social and economic impact.
This one is special for us personally. We've worked with the AUT team in previous roles, so it's wonderful to be working together again.
Cici's specialist agents
AUT's new assistant, Cici, brings together a team of specialist AI agents, each focused on what visitors actually come to the website for:
Study Pathways Concierge helps future students explore programmes by subject, career goal, campus or study level, and compare their options. Students find the right fit faster, with answers drawn from AUT's own course pages.
Admissions Concierge guides people through applying and enrolling, including entry requirements, key dates, fees, scholarships, visas and support services. Clear, accurate answers at any hour mean fewer students drop out of the process.
Events Concierge tells visitors what's on, from open days and campus events to research showcases and webinars.
A frontline agent handles everything else, from contact details to general questions about the university.
Human helpdesk and answer engines
AUT isn't just using Airgentic for AI. When a student needs a person, Cici hands the conversation to AUT's Future Students team through Airgentic's human helpdesk, along with the conversation so far, so students never have to repeat themselves. The details students share also flow straight into AUT's CRM, giving the team a head start on every enquiry.
AUT will also use Airgentic to improve how its website appears in answer engines like ChatGPT, Perplexity and Google's AI Overviews, so prospective students get accurate information wherever they search.
A huge thank you to the AUT team, who have been truly wonderful to work with: Lani Thomson, Wayne Ying, Norman Goh, Alister Leask, Margot Killoran, Tanki Li, Kalvin Huy Thai and Aisling Bartley. Your expertise, care and attention to detail made this possible.
We look forward to working with AUT to help every future student find their path, and to keep improving Cici with every conversation.
If you'd like to explore something similar for your organisation, get in touch.
