Imagine this: you click an ad about studying in Australia.
It's a nursing course. You ask about fees. You explain that you are applying from India.
Then you are connected to an advisor who asks: So… what are you interested in studying?
Back to square one.
It's a terrible experience for the student — and not much fun for the advisor either.
Solving the restart problem
At Airgentic, we solve this in three ways:
Visitor Profiles capture what the student chooses to share — their name, email, courses, interests, preferred campus and whether they are domestic or international.
Personalised Conversation Journeys use that context to keep the conversation relevant.
And when it is time to speak with a human, Human Handoff gives the advisor the student's profile, a summary of the conversation and the relevant context in one place.
No repeating the same answers.
Just a seamless handover.
"How can I help you?" is a much better start than "Who are you again?"
