Introducing Phone-Based AI Customer Support with Airgentic

What if your customers could simply pick up the phone and get instant, accurate answers—no waiting, no hold music, no friction?

At Airgentic, we’re expanding how organisations deliver support by introducing phone-based AI customer service as part of our agentic platform.

A New Channel for Customer Support

Building on our existing voice capabilities, Airgentic now enables organisations to offer a dedicated phone line where customers can speak directly with an AI agent.

This isn’t just a voice interface layered on top of chat. It’s a fully integrated experience where the AI agent:

• Understands the customer’s context

• Accesses trusted, approved knowledge sources

• Delivers precise, grounded answers in real time

The result is a natural, conversational support experience—available whenever customers need it.

Meeting Customers Where They Are

Customer expectations are shifting. While digital channels like chat and search are essential, they don’t cover every scenario.

• Not every customer wants to navigate a website

• Not everyone has reliable internet access

• And sometimes, the most intuitive action is simply to make a call

Phone support remains one of the most accessible and familiar channels. With Airgentic, organisations can now bring the intelligence of AI into that channel—without sacrificing quality, governance, or control.

Intelligent, Governed, and Consistent

What sets Airgentic apart is that this phone experience is built on the same foundation as our web-based agents.

That means:

• Grounded answers backed by approved sources

• Governance and guardrails to ensure safe, reliable responses

• Consistency across channels, whether customers search, chat, or call

You’re not adding another disconnected support tool—you’re extending a unified answer layer across every touchpoint.

Try It Yourself

You can experience this firsthand by calling Aero, Airgentic’s AI agent:

📞 08 6010 4956

Or explore more details in the Airgentic Help Centre.

Expanding Support Beyond Chat

As organisations look to improve customer experience, accessibility is becoming just as important as speed and accuracy.

Phone-based AI support is a natural next step—bringing always-on, intelligent service to a channel customers already trust.

If you’re looking to extend your support beyond chat and search into truly accessible, voice-first experiences, we’d love to talk.