Starlight Children’s Foundation Australia Selects Airgentic for Conversational AI

Airgentic is proud to announce that Starlight Children’s Foundation Australia has selected Airgentic as its partner for conversational AI.

The first experience to launch is for Super Swim, Starlight’s national fundraising event, available at: https://superswim.org.au

Rather than a traditional FAQ chatbot, the solution uses multiple specialised AI agents working together to guide participants and donors through the most important steps of the Super Swim journey. The goal is to provide clear answers, practical support, and direct pathways to take action.

Three agents collaborate behind the scenes to support different parts of the experience.

Frontline Agent

The Frontline Agent handles general questions about Super Swim and provides answers to common enquiries. It acts as the first point of contact for visitors looking to understand how the event works, how to participate, and where to find key information.

Fundraising Coach

The Fundraising Coach helps participants raise funds more effectively. It generates ready to send SMS messages, emails, and social media posts tailored to the swimmer’s tone and audience. It can also suggest polite follow ups to reduce the discomfort that often comes with asking for donations.

For example, the agent can create a complete 48 hour fundraising kickstart plan, including messages that participants can copy and send directly to friends, family, and colleagues to secure their first donations quickly.

Donation Concierge

The Donation Concierge focuses on making it easier for supporters to contribute. It helps donors quickly find the correct swimmer, team, school, or workplace fundraising page, answers common questions about donations, and directs supporters to the appropriate donation link with minimal friction.

For instance, if someone simply says they want to sponsor a friend, the system helps them navigate directly to the correct fundraising page and donation flow.

Airgentic is honoured to support Super Swim and the broader mission of Starlight Children’s Foundation Australia. By guiding participants and donors through the experience more effectively, the goal is to help more Australians take part, raise funds, and bring happiness to sick children and their families.

Special thanks go to Jacki James, who led the initiative with outstanding leadership and care. Her commitment to finding a solution that supports the wider Starlight mission made this collaboration possible, and Airgentic is grateful to be working alongside her on a project that makes a meaningful difference.

Non profit organisations interested in increasing participation and donations through guided conversational experiences are encouraged to explore how AI can support their mission.